Shipping & Returns Policy

Last updated: October 26, 2026

Shipping Policy

PPW Distributors ships orders from our warehouse in Muskegon, Michigan to addresses in the United States.

Where we ship

We ship to addresses in the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, P.O. boxes or addresses outside the United States.

Order processing time

In-stock orders placed by 2:00 PM Eastern, Monday through Friday, ship the same business day. Orders placed after that time, on weekends or on holidays ship the next business day. Backordered items ship as soon as they arrive, and we will contact you with an expected date.

Carriers and delivery time

We ship by UPS and USPS. Most orders arrive in 1–5 business days after they ship, depending on your location and the service you choose. Faster services such as UPS 2nd Day Air and Next Day Air are available at checkout.

Service	Typical delivery after shipping
UPS Ground	1–5 business days
USPS Priority Mail	1–3 business days
UPS 2nd Day Air	2 business days
UPS Next Day Air	1 business day

Shipping cost

Shipping is calculated at checkout from the carrier’s live rate for your package’s weight, size and destination. You will see the exact cost before you pay.

Large and heavy items

Cutting edges, blades and other oversized or heavy items may ship by truck freight. We will contact you with the freight cost before shipping if it is not quoted at checkout.

Tracking

You will receive an email with your tracking number when your order ships. You can also see it under My Account > Orders.

Damaged or missing shipments

Inspect your package when it arrives. If anything is damaged or missing, contact us within 5 days of delivery with photos of the box and part, and we will arrange a replacement or refund. Please keep the packaging until the claim is settled.

Returns & Refunds Policy

You may return most new, unused parts within 30 days of delivery for a refund, minus a 20% restocking fee. Returns are accepted from U.S. addresses by mail with a Return Merchandise Authorization (RMA) number.

Return window

Request an RMA within 30 days of the delivery date. Your RMA is valid for 15 days, so the part must be shipped back to us within 15 days of the date we issue it.

How to return an item

1. Request an RMA by calling 800-228-7569 or using our RMA Request Form. Have your order number ready.
2. Pack the part in its original packaging with all hardware, and write the RMA number on the outside of the box.
3. Ship it to: PPW Distributors, Attn: Returns, RMA # (your RMA number), 2930 E Apple Ave, Muskegon, MI 49442.

Returns without an RMA number may be refused.

Condition

Items must be new, unused and in showroom condition, with all original hardware and undamaged original packaging. Please do not put labels, stickers or writing on the product or its packaging.

Restocking fee

A 20% restocking fee is deducted from returns. There is no restocking fee if we shipped the wrong part or the part is defective.

Return shipping cost

You pay the cost of shipping a return back to us. If the return is because of our error or a defective part, we provide a prepaid return label. Original shipping charges are not refunded. If your order shipped free, we deduct our original shipping cost from the refund.

Refunds

We inspect returns within 2 business days of receiving them. Approved refunds go back to your original payment method within 5–7 business days after inspection. Purchase order and account customers receive a credit to their account. We will email you when the refund is processed.

Items that cannot be returned

• Special-order items we do not normally stock
• Obsolete or discontinued parts
• Clearance and Closeout items
• Oils, hydraulic fluids and other chemicals
• Electrical components, including solenoids, switches, modules and controllers
• Parts that have been installed, used, damaged or altered

Defective parts

If a part arrives defective, contact us within 30 days of delivery for an RMA. We may test the returned part. If it is defective, we will replace it or refund it in full, including shipping. If testing finds no defect, you may choose to have the part sent back to you at your cost, or accept a credit minus a 10% fee and the cost of our return label.

Wrong item shipped

If we sent the wrong part, we will send the correct one and a prepaid label to return ours, at no cost to you.